Not only are services important in selecting a support provider. It's knowing who will pick up, who will come to your door, and that they will remember the little things that are important to you. This is what this page is all about. Our Promises are no such advertisement.
No one likes surprises at the doorsteps. When your usual support worker cannot be available, we will give you as much notice as possible and inform you about who will be coming in their place. You will never be in doubt as to why somebody new has come.
Since habits are important, we have little notes with all the little things you have shared with us, such as how you take your morning tea or what doors you want us to use. Not only the staff, but your support as well, will remember those details.
Certain talks should not be in a hurry. Your initial encounter is not one full of paperwork to fill every single solitude, but rather to listen to how life on the ground is.
It is not a problem that one goes out shopping, but it is a problem when it comes to cooking. Afternoons perhaps are more difficult than mornings. Those are the kinds of information that form your support.
We will not determine what is important until you have had an opportunity to explain.
True independence may arise not out of significant accomplishments but out of everyday choices. Efficiency- We will not really take over because something might be done faster.
Sometimes plans change. A visit may need to move, a schedule might shift, or something simply doesn't go as expected. We believe you're better off hearing that directly than discovering it later.
We will call and talk over what is going on, and another alternative.
Families like that kind of approach as it dispels the guesswork with direct, simple information, and even such minor misunderstandings will hardly take on proportional scales when individuals continue to communicate openly.
Support shouldn't stay the same forever. An observation, a hint recommended by your daughter, information noted during a review meeting all is worthy of attention.
There are other times when the shift can be as little as fifteen minutes when school traffic has made morning stressful.
That's worth fixing. Our Promises include regularly reviewing how we work, using your experiences to improve future support rather than simply recording them and moving on.
We are often told by families that the greatest relief, particularly in the first couple of weeks, is that the family does not feel that they have to frantically keep up or even that they need to repeat the same information on a visit to visit. That's the standard we work toward.
We focus on keeping communication clear, respecting personal routines, and providing dependable support in everyday life. Our Promises are measured through the ordinary moments that build confidence over time.
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