Privacy Policy

Last Updated: 1st April 2025

At Unite Canberra Care, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website https://unitecanberracare.com.au or interact with our services.

1. Who We Are
Unite Canberra Care is a community-focused organisation providing care and support services across Canberra and surrounding areas. This policy explains how we handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect
We may collect the following types of personal information:
 

• Full name
• Email address
• Phone number
• Address
• Date of birth

Health or medical information (with consent)

• Information you provide through contact forms or service applications
• Usage data (e.g., IP address, browser type, pages visited)
• We collect your information through:

Website forms

• Direct communication (email, phone, or in-person)
• Service requests or registration
• Cookies and analytics tools

3. How We Use Your Information

Your personal information may be used for the following purposes:

• To provide and manage our support and care services
• To respond to your inquiries or feedback
• To process applications and bookings
• To improve website functionality and user experience
• To comply with legal obligations or industry regulations
• For internal administration, reporting, or service improvement

4. Disclosure of Information

We do not sell or rent your personal information. We may share your information with:

• Staff members or contractors directly involved in service delivery
• Government agencies or third parties as required by law
• IT and website service providers (only where necessary and under confidentiality obligations)
• Medical professionals or emergency services, with your consent or in urgent circumstances

5. Data Security
We are committed to keeping your information secure. We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.

6. Access and Correction
You have the right to access and request correction of the personal information we hold about you. To make such a request, please contact us using the details provided below. We may ask you to verify your identity before fulfilling your request.

7. Cookies and Website Analytics
Our website may use cookies to enhance user experience and analyse traffic. These tools help us understand how visitors interact with the website and allow us to improve our services. You can modify your browser settings to manage or block cookies.

8. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies before submitting personal information.

9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. The updated policy will be published on our website with a revised "Last Updated" date.

10. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact:

Unite Canberra Care

Website: https://unitecanberracare.com.au